D365 All-Channel Communication Solution from CRM Dynamics as part of the 'Blueprint' solution series delivers Voice, Video, Chat, SMS, Co-browse, File Sharing & more available (including handling 3rd party channels such as WhatsApp) seamlessly inside Dynamics 365 powered by Solgari.
The system provides demanding, secure, multi-channel capabilities to companies who are looking to increase efficiency, meet compliance requirements, and delight customers who wish to engage in their preferred communications channel.
Benefits D365 All-Channel Communication
Solgari is the Premium Tier Global Microsoft ISV & the first to deliver integration across all communication channels, functions & local number coverage, allowing our users to handle all their inbound & outbound customer conversations seamlessly within D365 Customer Engagement.
Voice, Video SMS, Chat, Social Media, and Messaging (i.e. Whatsapp, WeChat, etc.).
Natively available in Microsoft Dynamics 365.
Queuing, Agent Groups, Reporting, and AI Outbound Dialler.
PCI DSS & GDPR compliant recording.
Dashboards, Transcription, Sentiment Analysis.
Tier 1 Global Carrier, Provide Numbers Anywhere.
Top 3 Reasons why you need the D365 All-Channel Communication Solution:
Digital Transformation & What it means for your Business? eBook
Download your free eBook today, and gain valuable knowledge on how to rediscover customer engagement, optimize operations and support data-driven decisions in ways you may not have considered yet.
Copyright 2019 by CRM Dynamics.