An increasingly connected digital world has changed the way customers engage with brands. In an age of commoditized products and services, companies look to customer experience as a key competitive differentiator. Customer Service organizations are at the epicenter of a company’s ability to deliver a differentiated and a consistent engagement experience.
Microsoft Dynamics 365 for Customer Service supports the omni-channel, which enables consistent experiences across any combination of self and assisted service engagements. We provide a robust portal for self-service and peer-to-peer community support, with seamless transitions to high-touch agent interactions, or field service when there is a need for onsite help. Our Customer Service solution empowers agents with all the resources they need to provide fast and effective service. We empower people at every level of the organization with insights relevant to their role so that everyone can have a positive and meaningful impact on business outcomes.
Increase brand loyalty and advocacy by providing personalized and contextual interactions across the customer journey, through any channel and from any device.
Provide your agents with everything they need to deliver a more personalized, effective standard of service – using tools that are at their fingertips, from a single application.
Adjust at the pace of innovation through actionable insights that anticipate the rapidly changing needs of customers and your brand.
Enable end-to-end service engagements across channels on any device. A unified platform ensures context and consistency, delivering personalized service with minimal customer effort.
Digital Transformation & What it means for your Business? eBook
Download your free eBook today, and gain valuable knowledge on how to rediscover customer engagement, optimize operations and support data-driven decisions in ways you may not have considered yet.
Copyright 2019 by CRM Dynamics.