Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows organizations to move from a costly break-fix model to a never-fail service model.
We provide complete flexibility in how organizations choose to schedule their resources by offering manual, assisted, and automated, optimized scheduling. In each of these workflows, we support schedulers with visual cues to simplify their work.
Keep the customer informed during every interaction of the service chain to increase brand loyalty and advocacy.
We leverage inventory management capabilities that capture real-time information from deliveries and technicians to ensure that the right parts are always ready to go. On their way to and at the customer location, technicians use a mobile app to stay connected. Each technician updates their status like driving, in-progress work, and completed work. The mobile app also provides step-by-step instructions for the task at hand. The technician can snap photos of the completed work, get customer sign-off, and even collect payment.
Provide employees and technicians with 360° information, from any location to improve resource productivity and customer satisfaction.
Improve profitability by optimizing schedules and use remote troubleshooting so a technician is dispatched only when necessary.
Field Service helps organizations improve customer satisfaction with reliable service through predictable service delivery and inventory management with flexible service schedules that can be recurring if needed.
It also maintains the accuracy of service contracts, warranties, and installed products across customers, geographies, and locations.
When contract data is accurate and available, SLAs are met, customers are satisfied, and all service revenue is accounted for. Enhanced visibility into accurate contract information not only drives faster, more accurate billing, it enables field service teams to identify new sales opportunities to drive additional revenue.
Contract and SLA Management
Digital Transformation & What it means for your Business? eBook
Download your free eBook today, and gain valuable knowledge on how to rediscover customer engagement, optimize operations and support data-driven decisions in ways you may not have considered yet.
CRM Dynamics Ltd.
Copyright 2019 by CRM Dynamics.